Academic Administrator

1 day ago


Sydney, New South Wales, Australia beBeeSupport Full time $65,045 - $75,728
Student Support Specialist

As a Student Support Specialist, you will play a pivotal role in ensuring students receive the academic administration support they need to thrive.

This challenging position requires strong communication and interpersonal skills, with the ability to work effectively with students and staff. You will be responsible for advising students on course requirements, assisting with academic enquiries, and coordinating student letter of offer preparation.

  • You will be responsible for managing exam coordination, including mid-semester and final exams, as well as arranging invigilators where required.
  • You will process Academic Misconduct Register and manage exam misconduct cases, communicating with students as necessary.
  • You will train enrolment staff and student mentors, assist with enrolment process coordination, and manage new students' orientation program.
  • You will construct textbook lists for each semester, coordinate with the library, and order/distribute desk copies.
  • You will support class monitoring processes and record changes, checking casual academic staff time sheets.
  • You will update Institute's Student Handbook with current policies and procedures, and regularly update the Institute's Staff Handbook with current policies and procedures.

Key Responsibilities:

  • Adequate Bachelor's degree or higher qualification;
  • Two years' experience in customer service/administrative roles in education;
  • Knowledge of ESOS Framework and National Code 2018 (or willingness to acquire);
  • Excellent communication and interpersonal skills;
  • Proven ability to meet deadlines and work with minimum supervision;
  • Well-developed time management and organisational skills;
  • High levels of initiative and problem-solving skills;
  • Experience in academic administration and working with international students;
  • Fluency in a second language.

Benefits:

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our students.

We value diversity and recognise that individual differences bring richness to our work environment.

Please submit a statement addressing selection criteria, brief covering letter, and current curriculum vitae/resume, including education, professional training, qualifications, employment history, and relevant experience.



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