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Senior Premium and Credit Account Manager

1 month ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

At Gallagher Bassett, we're seeking a highly skilled Senior Premium and Credit Account Manager to join our team. This is an exciting opportunity to drive business growth, develop strong relationships with clients, and contribute to the success of our organization.

The ideal candidate will have a strong background in Workers Compensation/Premium and Credit Management, excellent customer service skills, and experience working in a client-focused role. You'll be responsible for providing professional and customer-focused premium and credit management services to all Workers Compensation clients.

Your key responsibilities will include:

  • Processing renewals and annual adjustments to premium
  • Identifying and reporting risks that may impact the business
  • Understanding and complying with policies and procedures related to securing and handling company and client information
  • Achieving monthly productivity levels as designated by management
  • Analyzing and forecasting client premium projections
  • Responding to premium-related queries via phone, written correspondence, or client visits
  • Maintaining accurate employer information and workplace details
  • Evaluating and allocating Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping
  • Resolving complaints in accordance with company guidelines
  • Creating arrangements for premium repayment in line with GBS and VWA guidelines
  • Complying with relevant legislative requirements
  • Identifying opportunities for process improvement
  • Proactively managing the debtor position to maintain external business relationships
  • Attending internal and external training courses to update technical knowledge and personal development

In return, you'll enjoy a competitive salary package, including an estimated $90,000 - $110,000 per year, depending on your experience and qualifications. You'll also benefit from a collaborative working environment, flexible work arrangements, paid parental leave, and access to ongoing education and development opportunities.

We value inclusion and diversity at Gallagher Bassett and are committed to creating a workplace where everyone feels welcome and valued. We believe that every person brings unique perspectives and experiences, and we strive to provide equal employment opportunities for all.