Baggage Operations Manager

2 weeks ago

Tullamarine, Australia Melbourne Airport Full time

Seamless Baggage Operations at Melbourne Airport

We are seeking a skilled and energetic Baggage Operations Manager to join our aviation team at Melbourne Airport in a permanent role. Reporting to the Airport Operations Manager, this position is key to ensuring top-notch performance and safety of our baggage handling system.

Key Responsibilities:

  • Develop and maintain relationships with airport staff, airline partners, and ground handling agents.
  • Conduct daily, weekly, and monthly reporting on operations.
  • Perform safety observations, reporting, and issue improvement notices.
  • Identify, contribute to, and lead continuous improvement initiatives.
  • Support root cause failure analysis and assist teams in finding failure resolutions to prevent reoccurrence.
  • Coordinate first response communication with the operations and maintenance contractor and relevant stakeholders.
  • Liaise with the integrated operations centre and stakeholders to communicate capital works and assess operational impacts.
  • Assist with the coordination of maintenance planning.
  • Support the Airport Operations Manager with daily interactions with ground handling agents.
  • Maintain an on-site floor presence to ensure system and operational outcomes are as planned.
  • Conduct baggage room safety observations and reporting.
  • Issue penalty infringement notices for non-compliance and manage workplace behaviours.
  • Manage day-to-day baggage coordination, ensuring ground handling agent MUP allocations are met daily.
  • Interface with the integrated operations centre for escalation and resolution of issues impacting traveller experience.
  • Assist with allocation tasks within the aviation planning team.
  • Liaise and communicate with airport staff and key stakeholders during crisis management and problem-resolution situations, in coordination with shift leaders.

Requirements:

  • Good knowledge and experience within the aviation industry with a focus on airport operations or baggage operations and systems.
  • Understanding of baggage flows, ground handling operations, and baggage operating systems is preferred, not mandatory.
  • Demonstrable experience with specialist/operations/project-type responsibilities.
  • Project coordination and possess improvement experience.

About Melbourne Airport:

Melbourne Airport is a premier transport hub and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination.

We are a dynamic and fast-paced organisation, delivering rewarding career opportunities and making Melbourne Airport a great place to work for our people.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination, and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it, and Work Together.

Benefits:

  • Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
  • Airport car parking 24 hours/365 days a year for both business and personal use.
  • Hybrid flexible working arrangements.
  • Airport Holiday, an additional day of leave.
  • Wellness Day, a further additional day of leave.
  • Discounted onsite childcare at Creative Garden Early Learning.
  • Mental health and well-being initiatives, including Employee Assistance Program (EAP).
  • Long-term career and professional development opportunities.
  • Active social culture and participation in a range of social impact days and activities.
  • Signature Experiences including an airfield family day, and kids' footy day.
  • Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus).

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