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Senior Airport Operations Manager

2 months ago

Tullamarine, Australia Hainan Airlines Holding Co., Ltd Full time
About the Role

Hainan Airlines Holding Co., Ltd is seeking a highly skilled and experienced Senior Station Manager to oversee the smooth operation of our Melbourne Airport services.

Key Responsibilities
  • Airport Operations Management: Oversee all aspects of airport operations, including check-in, boarding, and baggage handling to ensure seamless passenger experience.
  • Team Leadership: Manage a team of Ground Handling Agents (GHAs) including training, performance management, and motivation to achieve exceptional customer service standards.
  • Regulatory Compliance: Ensure strict adherence to all aviation regulations and safety procedures to maintain a safe and secure airport environment.
  • Stakeholder Management: Foster effective communication with airport authorities, other airlines, and internal departments to ensure smooth airport operations.
  • Customer Service: Manage customer feedback and complaints, and implement measures to ensure passengers receive the highest level of service.
Requirements
  • Experience: At least 1 year of experience in aviation operations, preferably in a management role.
  • Leadership Skills: Strong leadership and team management skills to motivate and develop staff.
  • Communication Skills: Excellent communication skills to interact with a wide range of stakeholders.
  • Aviation Knowledge: Sound knowledge of aviation regulations and safety procedures.
  • Customer Focus: Customer-focused mindset with a passion for outstanding service.
  • Flexibility: Flexibility to work on a rostered shift pattern, including weekends and public holidays.