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Baggage Operations Manager

2 months ago

Tullamarine, Australia Melbourne Airport Full time
Baggage Duty Manager Job Description

At Melbourne Airport, we're seeking a skilled and experienced Baggage Duty Manager to lead our baggage operations team. As a key member of our aviation team, you'll play a crucial role in ensuring seamless baggage handling and delivery to our passengers.

Key Responsibilities:
  • Develop and maintain relationships with airline partners, ground handling agents, and airport staff.
  • Conduct daily, weekly, and monthly reporting on baggage operations.
  • Perform safety observations, reporting, and issue improvement notices to ensure a safe working environment.
  • Identify and lead continuous improvement initiatives to enhance baggage handling efficiency and quality.
  • Support root cause failure analysis and assist teams in finding failure resolutions to prevent reoccurrence.
  • Coordinate first response communication with the O&M contractor and relevant stakeholders during baggage-related issues.
  • Liaise with the Integrated Operations Centre (IOC) to communicate capital works and assess operational impacts on baggage handling.
  • Assist with the coordination of maintenance planning to ensure minimal disruption to baggage operations.
  • Support the Baggage Operations Manager with daily interactions with ground handling agents.
  • Maintain an on-site floor presence to ensure system and operational outcomes are as planned.
  • Conduct baggage room safety observations and reporting to ensure a safe working environment.
  • Issue penalty infringement notices for non-compliance and manage workplace behaviours.
  • Manage day-to-day baggage coordination, ensuring ground handling agent MUP allocations are met daily.
  • Interface with IOC for escalation and resolution of issues impacting passenger experience.
  • Assist with allocation tasks within the Aviation Planning team.
  • Liaise and communicate with airport staff and key stakeholders during crisis management and problem-resolution situations, in coordination with Shift Leaders.
Requirements:
  • Good knowledge and experience within the Aviation industry with a focus on airport operations or baggage operations and systems.
  • Understanding of baggage flows, ground handling operations, and baggage operating systems is preferred, not mandatory.
  • Demonstrable experience with specialist/operations/project-type responsibilities.
  • Project coordination and improvement experience.
About Melbourne Airport:

Melbourne Airport is a premier transport hub and Victoria's gateway to the world, connecting us to the global marketplace. We're committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation. As we embark on ambitious projects, including the development of a third runway and state-of-the-art terminals, we're seeking talented individuals to join our team and help shape the future of aviation.

We're proud to be a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania. Our vision is to become Australia's favourite Airport destination, and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it, and Work Together.

Benefits:

  • Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
  • Airport car parking 24 hours/365 days a year for both business and personal use.
  • Hybrid flexible working arrangements.
  • Airport Holiday, an additional day of leave.
  • Wellness Day, a further additional day of leave.
  • Discounted onsite childcare at Creative Garden Early Learning.
  • Mental health and well-being initiatives, including Employee Assistance Program (EAP).
  • Long-term career and professional development opportunities.
  • Active social culture and participation in a range of social impact days and activities.
  • Signature Experiences including an airfield family day, and kids' footy day.
  • Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus).

We're committed to weaving Diversity into our DNA and believe that Diversity and Inclusion will help us realise our greatest potential as a company. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

We provide equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability, or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It, and Working Together.