Field Engineer 2
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Field Engineer 2 to join our team at Unisys. As a Field Engineer 2, you will be responsible for providing technical support and maintenance services for our clients' IT infrastructure, including servers, storage systems, and networking equipment.
Key Responsibilities:
- Provide technical support and maintenance services for clients' IT infrastructure, including servers, storage systems, and networking equipment.
- Perform server and storage break and fix, and provide support for Enterprise products.
- Provide desk-side support specialist services, including troubleshooting and resolving technical issues.
- Support Networking products, including Cisco certification requirements.
- Provide support for Payment systems products and Unisys core-CMOS products.
- May have project management responsibilities for smaller projects.
- Possess other, high-skilled, specialized technical skills.
- Provide support for software, hardware, and networking support for desktops, laptops, and servers.
- Perform installs, moves, adds, and changes as required.
- Test and certify PCs, networks, servers, and client-approved applications.
- Provide follow-up on problems or escalation.
- Maintain a high degree of professionalism in actions, demeanor, and dress.
- Ensure customer satisfaction throughout the service delivery transaction.
- Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Requirements:
- High school degree required.
- 2-4 years of hands-on technical experience.
- Electronics training equivalent to at least 2 years of technical institutes, polytechnic, and/or military technical school/universities and/or applicable related technical experience.
- Active directory/exchange server and operating systems knowledge.
- A+ certification a plus.
- Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys.
- COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training.
- Knowledge of client-specific internal procedures and service delivery requirements.
- Advanced degree of knowledge of hardware and software, including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems, including DTS, Legacy systems, storage systems, and interconnectivity problems.
- Ability to test and certify mainframes and/or servers with associated peripherals using mechanical capability and an understanding of ESD procedures.
- Client and/or governmental clearance may be required.
- Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
- Police or criminal background verification may be required.
About Us:
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
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