Field Engineer 2

1 week ago


Australia Unisys Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Field Engineer 2 to join our team at Unisys. As a Field Engineer 2, you will be responsible for providing technical support and maintenance services for our clients' IT infrastructure, including servers, storage systems, and networking equipment.

Key Responsibilities:

  • Provide technical support and maintenance services for clients' IT infrastructure, including servers, storage systems, and networking equipment.
  • Perform server and storage break and fix, and provide support for Enterprise products.
  • Provide desk-side support specialist services, including troubleshooting and resolving technical issues.
  • Support Networking products, including Cisco certification requirements.
  • Provide support for Payment systems products and Unisys core-CMOS products.
  • May have project management responsibilities for smaller projects.
  • Possess other, high-skilled, specialized technical skills.
  • Provide support for software, hardware, and networking support for desktops, laptops, and servers.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs, networks, servers, and client-approved applications.
  • Provide follow-up on problems or escalation.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout the service delivery transaction.
  • Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Requirements:

  • High school degree required.
  • 2-4 years of hands-on technical experience.
  • Electronics training equivalent to at least 2 years of technical institutes, polytechnic, and/or military technical school/universities and/or applicable related technical experience.
  • Active directory/exchange server and operating systems knowledge.
  • A+ certification a plus.
  • Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys.
  • COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training.
  • Knowledge of client-specific internal procedures and service delivery requirements.
  • Advanced degree of knowledge of hardware and software, including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems, including DTS, Legacy systems, storage systems, and interconnectivity problems.
  • Ability to test and certify mainframes and/or servers with associated peripherals using mechanical capability and an understanding of ESD procedures.
  • Client and/or governmental clearance may be required.
  • Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
  • Police or criminal background verification may be required.

About Us:

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.


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