Technical Configuration Specialist

4 days ago

Sydney, New South Wales, Australia beBeeImplementation Full time $90,000 - $120,000

About the Role

We are seeking a highly skilled professional to join our Implementation team. As an Implementation Consultant, you will play a critical role in guiding Enterprise customers through technical and configuration methodologies to align with their security, permissions, and scalability requirements.

You will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives.

This is a fantastic opportunity to work closely with cross-functional stakeholders, including Customer Success, Account Managers, Customer Support, Solutions Engineering, and Enterprise Product teams.

Your Key Responsibilities

  1. Lead discovery sessions to identify organizational and technical requirements
  2. Architect and demonstrate solutions that showcase business value
  3. RUN technical migrations and deployment for Enterprise customers
  4. FACILITATE customer-facing workshops and develop migration deployment plans
  5. E nsure customer engagement projects are delivered on time and completed according to plan

Requirements

To be successful in this role, you will need:

  • 3+ years of experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
  • Experience working with or strong knowledge of identity providers (Active Directory, Azure, Okta)
  • Knowledge of enterprise security solutions (SAML/SSO, DLP, SIEM) and how they benefit a business
  • Excellent communication skills, both with customers and within an organization
  • Natural curiosity, love of learning new things, and proactive sharing of knowledge with others
  • A empathetic approach to helping customers deal with change management within their organization

Benefits

As a member of our team, you can expect:

  • Competitive equity package
  • Private health insurance program
  • Salary continuance insurance and life insurance coverage
  • Free lunches on in-hub days with fully stocked snacks and drinks
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career

About Us

We are a visual workspace for innovation that enables distributed teams of any size to build the next big thing. Our platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.

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