Leadership Operations Specialist

1 week ago

Hobart, Tasmania, Australia beBeeOperations Full time $93,265 - $105,980

Job Overview

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This is an exciting opportunity for a skilled professional to lead our team, focusing on domestic priority and international freight. The successful candidate will drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes.

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Key Responsibilities:

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  • Lead, motivate and empower employees through effective communication, leadership, performance feedback, and team building to maximise customer satisfaction, employee satisfaction, and team productivity.
  • Analyse day-to-day results in depot operations and take action to meet depot targets for service quality, loss and damage reduction, at optimum costs.
  • Establish a customer-focused culture by implementing and managing initiatives and tools to achieve customer satisfaction, loyalty, and retention.
  • Ensure continuous improvement and share best practices implementation.
  • Initiate and implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.
  • Explore opportunities to improve service levels in the most cost-efficient way.
  • Ensure all resources are focused to achieve high-quality service performance.
  • Ensure staff are trained, identifying training needs and implementing programmes and people development strategies.
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Requirements:

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  • Current MR Licence or above (mandatory).
  • Current LF Forklift Licence (mandatory).
  • 3 years relevant experience in an operations environment.
  • Knowledge of optimisation processes.
  • Knowledge of business levers, processes, structures, and finance.
  • Good knowledge of Operations processes and related technology.
  • Proven track record of continuous improvement.
  • Ability to realise concepts in a can-do mentality.
  • Understanding of communication requirements in a multi-cultural environment.
  • Proven experience and knowledge in effective training, coaching, and people management practices, including leadership development.
  • Professional certification or equivalent level of experience.
  • Three to five years people management experience, preferably gained from Operations role.
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Our Philosophy

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We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful.

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