Duty Team Leader

4 weeks ago


Cairns City, Queensland, Australia Signature Staff Pty Ltd Full time

Role Overview

As a key member of our dynamic team at Signature Staff Pty Ltd, you will play a vital role in driving sales and customer service excellence. This exciting opportunity is perfect for a motivated and results-driven individual who is passionate about delivering outstanding results and building meaningful connections with customers and colleagues.

Key Responsibilities

  • Coach and motivate the sales team to consistently meet sales targets and key performance indicators (KPIs).
  • Support the Head Team Leader in sales, store operations, and developing a customer service-focused team that delivers exceptional results.
  • Lead initiatives to drive education and debtor account sales, and maintain relationships with existing clients through cold calling, Book Drives, and networking.
  • Ensure stock integrity with support from the buying and operations teams, and manage inventory/stock control.
  • Create an attractive store environment in line with merchandising guides and promotional directives.
  • Strengthen communication and collaboration between store and operations teams.
  • Promote a safe, supportive, and growth-focused culture within the store.
  • Encourage a cohesive, positive team atmosphere.

Requirements

  • Minimum of 2 years' experience as a team leader or in an assistant management role within retail.
  • Proven track record in achieving sales targets.
  • Strong leadership skills, a customer service focus, and the ability to think on your feet.
  • Proficiency in PC skills and a keen eye for merchandising.
  • A desire to learn and grow your career.

About Us

Signature Staff Pty Ltd is the largest and fastest-growing Australian-owned Bookseller. We offer a dynamic and supportive work environment, attractive discounts, exciting incentives, and genuine opportunities for career advancement.


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