IT Service Transition Lead

5 days ago

Sydney, New South Wales, Australia beBeeTransition Full time $156,277

Job Title: IT Service Transition Lead

About the Role

The Service Transition Manager plays a pivotal role in ensuring seamless change and release management processes within an organization. As a technical ICT specialist, this individual is responsible for developing, maintaining, and enhancing Change Management, Release Management, and Configuration Management processes aligned with Technology Services Management principles.

  • Develop and implement robust change management, release management, and configuration management processes to drive efficiency and effectiveness.
  • Collaborate closely with stakeholders to guarantee timely delivery of services that meet business needs.
  • Resolve complex issues and identify opportunities to improve service quality, processes, or technology.
  • Establish and maintain comprehensive process documentation, training programs, and communication strategies.
Your Qualifications

To succeed in this role, you will require:

  • ITIL Intermediate Certification or above (highly desirable).
  • Profound knowledge and expertise in IT Service Management, including the ability to implement frameworks and practices across an organization.
  • Excellent stakeholder management and communication skills.
  • Demonstrated ability to work at a management level in dynamic and complex organizations.
About Us

We strive to create a diverse and inclusive community that reflects the wider society we serve. We welcome applications from candidates representing various backgrounds.

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