Retail Sales Consultant

3 weeks ago

Bathurst, Australia Beaumont Tiles Full time
About Us

Beaumont Tiles is a family-operated business with a strong presence in the Australian market. As a leading tile supplier, we pride ourselves on providing exceptional customer service and a wide range of products to our clients.

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team at Beaumont Tiles Bathurst. As a key member of our sales team, you will be responsible for providing expert advice and guidance to our customers, ensuring they receive the best possible service and experience.

Main Responsibilities
  • Generate Sales
    • Actively promote and sell our entire range of products and services to achieve targeted sales margins.
    • Follow up on quotes and enquiries in a timely manner to ensure customer satisfaction.
    • Upsell and cross-sell products where opportunities arise.
  • Customer Service Excellence
    • Deliver exceptional customer service to every customer, every time.
    • Engage with customers as they enter the store and provide a warm and welcoming experience.
    • Follow up with customers to ensure their satisfaction and guarantee is met.
  • Product Knowledge
    • Develop a comprehensive understanding of our product range, including tiles, bathroom ware, stone, and trade products.
    • Stay up-to-date with product trends and market developments to provide expert advice to customers.
  • Administration Duties
    • Process sales transactions and maintain accurate customer records.
    • Keep track of customer notes and details to ensure seamless customer service.
    • Manage point of sale transactions efficiently.
About You
  • Punctual, reliable, and committed to delivering exceptional results.
  • Proven retail sales experience, with a track record of meeting sales budgets and targets.
  • Customer-focused, with a strong understanding of customer needs and expectations.
  • Positive and professional attitude, with a contagious passion for delivering exceptional customer service.
  • Strong work ethic and dedication to success, with a commitment to demonstrating our company values in all interactions.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and adapt to changing situations.
  • Team-oriented, with a willingness to support and collaborate with colleagues to achieve shared goals.
  • Strong communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Technical skills, including proficiency in computer software and a willingness to learn new technologies.
  • Availability to work during store hours, including Monday to Friday 8am-5:30pm and Saturday 9am-2pm.
Why Work With Us?
  • Supportive team culture, with a focus on collaboration and mutual respect.
  • Employee benefits, including generous staff discounts on our products.
  • Work-life balance, with a commitment to supporting employees in achieving a healthy balance between work and personal life.

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