Retail Sales Consultant

2 weeks ago

Bathurst, Australia Beaumont Tiles Full time
About Us

Beaumont Tiles is a family-operated business with a strong focus on customer service and exceptional trade relationships. We are seeking a highly motivated and experienced sales professional to join our team in Bathurst.

Job Summary

We are looking for a sales professional who can provide expert advice and guidance to our customers, ensuring they receive the best possible service and experience. The successful candidate will have a strong understanding of our product range and be able to effectively communicate this to customers.

Main Responsibilities
  • Generate Sales
    • Actively sell the entire range of products and services at targeted margins
    • Follow up quotes & enquiries in a timely manner
    • Upsell and cross-sell products where opportunities are identified
  • Customer Service Excellence
    • Ensure EVERY customer has the most outstanding customer experience EVERY time
    • Actively engage with customers as they enter the store.
    • Efficient follow up with customers to ensure customer satisfaction guarantee is achieved.
  • Product Knowledge
    • Develop a detailed knowledge of the entire product range (tiles, bathroom ware, stone and trade product range).
    • To keep abreast of product and market trends on a day-to-day basis to support being an expert adviser to your customer.
  • Administration Duties
    • Process sales transactions and keep customer notes and details.
    • Keep accurate records for clients and customers.
    • Point of sale transactions.
About You
  • Punctual, reliable and committed
  • Retail Sales Expertise
    • Proven experience in a retail sales role.
    • Meeting sales budgets and store targets.
  • Customer Focus
    • A continual focus on the needs and expectations of customers.
    • Use understanding of customer needs as the basis for decision-making.
  • Positive & Professional attitude
    • Friendly and engaging while being professional and genuine.
    • Have a contagious passion with a positive and energetic approach to quickly build rapport and connection with our customers.
  • Values
    • Strong and mature work ethic and dedication to success for the company and its people.
    • Demonstration of the organisation's values in decision-making and actions.
  • Flexibility
    • Can adapt to a variety of situations, individuals or groups, understand and appreciate different and opposing perspectives and take an adaptable approach to change.
  • Team Orientated
    • Support the store's team in a collaborative capacity.
    • Act as a cohesive and inclusive member of the team.
  • Communication
    • Communicate with vision, clarity and consistency.
    • Strong verbal and oral communication skills.
  • Tech Savvy
    • Strong computer skills.
    • Embrace technology.
  • Availability during Store Hours
    • Mon-Fri 8am – 5:30pm
    • Sat 9am – 2pm
Why Work With Us?
  • Supportive Team Culture – you'll join a close-knit team that will value your contribution.
  • Employee Benefits – Generous staff discounts off our entire range of products.
  • Work/Life Balance – Benefit from locked in rostered days off and the support of an employer who understands the importance of work/life balance.

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