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Front Office Manager
2 months ago
We're seeking a seasoned Front Office Manager to lead our team at Crowne Plaza Canberra. As a champion of guest experiences, you'll mentor our Front Office team to deliver exceptional service and ensure our hotel operations run smoothly.
Key Responsibilities:- Lead the Front Office Team: Roll up your sleeves and work alongside your team to deliver a superior guest experience.
- Compliance and Quality: Ensure our team meets brand and company standards, focusing on guest satisfaction and staff development.
- Guest Interactions: Have authentic conversations with guests to resolve issues, queries, or concerns.
- Hotel Operations: Oversee hotel operations in the absence of senior management and be the first point of contact for critical emergency situations.
- Team Development: Focus on developing your team's skills and knowledge to drive results and deliver memorable guest experiences.
- Experience: Proven experience in a similar role in a hotel environment.
- Skills: Positive energy, attention to detail, and passion for delivering great guest experiences.
- Certifications: Responsible Service of Alcohol certificate, First Aid, and CPR certification.
- Working Rights: Valid working rights for Australia.
- Paid Birthday Leave: Celebrate your special day with us.
- Hotel Perks: Enjoy accommodation and food & beverage discounts.
- Enhanced Parental Leave: Support your family's wellbeing.
- Flexible Work Options: Balance your work and personal life.
Crowne Plaza Hotels & Resorts is committed to creating inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
