Duty Manager Front Office

1 month ago

Canberra, ACT, Australia Accor Full time
Job Title: Duty Manager Front Office

Accor is seeking an experienced Duty Manager to join our Front Office team at Novotel Canberra. As a key member of our team, you will be responsible for ensuring seamless guest arrivals and departures, while maintaining the highest standards of customer service.

About the Role:

The successful candidate will have a proven track record in a similar role, preferably in luxury hotels. You will be a creative problem solver, with excellent communication and interpersonal skills. Your ability to build human connections and lead from the heart will be essential in delivering truly memorable experiences for our guests.

Key Responsibilities:
  • Evaluate guest satisfaction and drive continuous improvement of our team and processes.
  • Oversee all guest arrivals and departures, ensuring room allocations and check-in/out processes adhere to agreed procedures and standards.
  • Ensure accuracy of data and reporting.
  • Oversee lobby services, ensuring guest arrival and departure experiences are seamless.
  • Liaise daily with our Reservations Team.
  • Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
  • Be our 'Loyalty Champion', striving to recruit new members to our loyalty program.
  • Ensure sufficient labour coverage in key areas.
What We Offer:

As a Duty Manager with Accor, you will enjoy a range of benefits, including:

  • Fantastic professional development opportunities.
  • Discounted accommodation and F&B in Accor hotels worldwide from Day 1.
  • Competitive remuneration.
  • Great benefits – staff parking in CBD, free laundry & up to 30% staff discounted hotel rates for all Accor hotels across Australia and New Zealand.
  • Accor partnership discounts.
  • Employee Assistance Programs and much more.
Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

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