Operational Support Specialist

7 days ago

Central Coast, Australia beBeeOperations Full time $60,000 - $80,000
Job Description

This is a hands-on role that will see you working closely with multiple teams to ensure our business runs smoothly and efficiently. You'll be at the heart of our operations, supporting workflows, coordinating processes, and helping deliver exceptional client outcomes.

You'll work with our advice, administration, and support teams to manage day-to-day operational tasks, maintain data accuracy, monitor key processes, and ensure deadlines are met.

Key Responsibilities:

  1. Oversee and coordinate operational workflows across advice teams to ensure high-quality outputs.
  2. Maintain and update client and business data across systems, ensuring accuracy and consistency.
  3. Monitor progress of ongoing work, troubleshoot issues, and escalate when necessary to keep processes moving.
  4. Support the preparation and completion of client documentation and related compliance requirements.
  5. Liaise with internal teams and external providers to facilitate smooth product implementation and client service delivery.
  6. Assist with tracking and reporting on workflow progress against service level agreements (SLAs).
  7. Review processes and contribute to ongoing improvements that enhance client experience and operational efficiency.
  8. Provide technical or procedural guidance to team members as needed.
  9. Contribute to project work or ad-hoc operational initiatives as required.
Required Skills and Qualifications
  • A few years' experience in financial services or a related industry.
  • High attention to detail and a commitment to delivering accurate quality work.
  • Proactive, organised, and able to manage multiple priorities at once.
  • Comfortable working both independently and collaboratively across teams.
  • Strong communication skills and the ability to build positive relationships.
  • Willingness to learn new systems and processes.
  • A can-do attitude and a genuine desire to contribute to a positive workplace culture.
  • Respectful and comfortable working across different cultural backgrounds and time zones.
Benefits

As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional client outcomes.

Our supportive and inclusive work environment is designed to foster collaboration, innovation, and growth, so you can thrive in your career.

We're committed to helping our employees develop their skills and expertise through training and development programs, so you can stay ahead of the curve.

And with a focus on work-life balance, you'll have the flexibility to manage your time effectively and achieve a healthy balance between your work and personal life.

About You

At our company, we're looking for someone who shares our passion for delivering exceptional client outcomes.

If you're a motivated and proactive individual who is passionate about making a difference, we'd love to hear from you

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