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Service Support Specialist

2 weeks ago


Central Coast, Australia beBeeAdministrative Full time $80,000 - $115,000
Service Support Specialist - Care Navigator Role

This position is a fantastic opportunity to utilize your exceptional organizational skills and strong communication abilities in a dynamic environment.

  • The role of the Service Support Specialist will be to provide top-notch administrative support for our care navigation team, ensuring seamless operations and excellent customer service.

Key Responsibilities Include:

  • Providing reliable and consistent administrative support for colleagues, clients, and their representatives across our care navigation service
  • Collaborating closely with the team to develop best practices and maintain consistency in our work processes
  • Supporting positive communication, collaboration, and engagement across the team and with internal and external stakeholders

Requirements:

  • Commitment to engage and align with HammondCare's Christian mission and values
  • Previous experience in an administrative role or similar field
  • Excellent telephone etiquette and communication skills
  • Proven ability to engage with clients and customers over the phone in a professional and courteous manner
  • Strong verbal communication skills with the ability to articulate information clearly and concisely over the phone
  • Strong organizational skills including effective time management and ability to prioritize tasks
  • Knowledge of relevant compliance requirements within the aged care sector
  • Displays initiative with analytical and problem-solving skills
  • Strong administrative and computer skills
  • Ability to work independently and as part of a team
  • Empathy and patience
  • Demonstrated commitment to excellence in customer service principles to ensure consistent provision of exceptional service to internal and external stakeholders