IT Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $85,000
Job Title: IT Support Specialist

We are seeking a skilled and customer-focused IT Support Specialist to join our team. In this role, you will provide technical assistance to employees experiencing problems with hardware, software, networking, and other computer-related technologies.

Your primary objective is to deliver efficient and effective support to all users of Information Technology. Key responsibilities include coordinating, diagnosing, troubleshooting and rectifying incoming employee calls regarding technical problems and information technology issues involving desktop, laptop or network services from local personnel; providing case status updates to management and end-users; developing, documenting, and implementing standard operating procedures and customer service guidelines relating to IT support; assisting in the installation, implementation, and upgrades of internal systems; and maintaining inventory of all equipment.

This role requires strong analytical skills, attention to detail, and excellent communication skills. You will work collaboratively with other teams to ensure seamless delivery of IT services.

Requirements:

  • Candidates should have experience in printer setup and basic network knowledge, including TCP/IP configurations.
  • Familiarity with warehouse scanners and the ability to support endpoint devices such as laptops, mobile phones, and printers is important.
  • A good understanding of Oracle ERP is beneficial but not mandatory.
  • Knowledge of Intune MDM, Mac OS, and MECM imaging is required, along with an understanding of Active Directory group policies, memberships, and containers.
  • The role involves Teams Room support, including the setup and maintenance of Neat and Poly technologies.

Preferred Qualifications:

  • Bachelor's Degree.
  • Minimum 2 years of related experience.

Benefits:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

How to Apply:

To be considered for this exciting opportunity, please submit your application, including your resume and cover letter.

About Us:

We are a leading organization in the healthcare industry, committed to delivering innovative solutions that improve patient outcomes and enhance quality of life.

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