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Hospitality Partnerships Manager
2 months ago
We are seeking a highly skilled Hospitality Partnerships Manager to join our Strategy & Partnerships teams in APAC. As a key member of our team, you will be responsible for building and maintaining relationships with a vast network of product integrations partners that complement and power our hospitality point of sale products in the APAC region.
Key Responsibilities- Be the primary point of contact for hospitality product integration partners who work with Lightspeed's hospitality products globally and regionally in APAC.
- Work with internal and external commercial and legal teams on negotiations and agreements with hospitality integration partners.
- Work with the broader product partnerships team on improving processes and fine-tuning the global strategy to the specifics of the APAC market.
- Identify, sign, launch and manage new integrations for Lightspeed's core hospitality products.
- Provide technical guidance to partners on Lightspeed's APIs during their integration build.
- Deliver feedback to product and technology teams to help improve and grow our API endpoints and partner tools, and influence product roadmaps.
- Validate integrations when partners have completed their build, confirming the usage of the API is appropriate and the functionality will meet our customers' standards.
- Work with sales enablement teams to ensure awareness and understanding of new and existing partner integrations.
- Work closely with sales, product, customer and support teams to gather feedback from the market on existing and missing integrations.
- Work with marketing teams to identify and execute on opportunities for co-marketing initiatives with key partners.
- Act as main point of contact for inbound product partnership requests.
- Maintain high quality internal and external integration documentation.
- Leverage connections and relationships with key partners to identify industry trends and opportunities for Lightspeed.
- 3-5 years working in partnerships or in a technical account manager capacity in the SaaS space, preference for point of sale, payments, or hospitality tech.
- Alternatively, you could come from a background in SaaS sales role with a huge passion for technology and a desire to expand your career.
- Proven results working across legal, product, and commercial teams.
- Experience in a global SaaS environment, preference for fast-growth and global.
- Track record of being able to both set or shape strategy, as well as delivering executional plans that have measurable impact on the business.
- Experience engaging at an executive level both internally with cross-functional groups and externally with partners.
- Technical aptitude with APIs and ability to provide guidance to partners on how to work with them.
- Exceptional written/verbal communication and presentation skills.
- Ability to work independently with a high degree of accountability, while also able to collaborate cross-functionally with exceptional interpersonal skills.
- Proven ability to thrive in a fluid, fast-paced, unpredictable environment.
- Ability to do your job in a truly flexible environment.
- Genuine career opportunities in a company that's creating new jobs every day.
- Work in a team big enough for growth but lean enough to make a real impact.
