Operational Delivery Specialist

5 days ago

Geelong, Victoria, Australia beBeeImplementation Full time $133,944
Job Opportunity

Overview: As a critical member of the project team, you will play a key role in delivering a strategic action within WorkSafe's transformation initiative. The Claims System Modernisation Initiative (CSMI) is focused on enhancing the recovery and return-to-work outcomes for injured workers.

The successful candidate will be responsible for understanding the changes brought by the new system, identifying risks and opportunities, and supporting the team to ensure seamless integration within the CaRS operating environment.

About the Role: WorkSafe's Claims and Recovery Support (CaRS) division has been established to focus on supporting the recovery and return-to-work of injured workers. CaRS is transforming its approach to provide better support and service to injured workers, aiming to improve their outcomes.

As an Implementation Specialist, you will play a pivotal role in delivering a strategic action within WorkSafe's strategy. You will be working with the CSMI project teams and developing a deep understanding of the various CSMI products to drive a seamless integration of the new claims management system within CaRS.

  • Work closely with the CSMI project teams to develop a comprehensive knowledge of the various CSMI products and drive a seamless integration of the new claims management system within CaRS.
  • Leverage your process and operational expertise to understand the impact of changes delivered through CSMI and provide strategic input to leaders at various forums.
  • Collaborate with the Team Leader, Implementation, Recovery & Support to serve as a point of contact for requests or escalations, attend or facilitate appropriate CaRS representation at workshops, working groups, and forums.
  • Proactively identify CaRS-specific processes and work instructions impacted by the changes and work alongside the CSMI teams, CaRS team members, and other WorkSafe support functions to ensure these are fit for purpose post-implementation.
  • As a super user, provide coaching and support for users of the CRM within CaRS to aid capability building and time-to-proficiency.

About You: You will be a self-motivated individual who is forthcoming with your own feedback and ideas in contributing to delivering improvements. As someone with experience in championing change, your strengths will include an ability to guide and support others through change, as well as flexibility in responding to change.

In addition, ideally you will be able to demonstrate the following skills:

  • Deep understanding of CaRS operational processes, organisational context, and operational challenges at WorkSafe.
  • Strong ability to coach, guide, and support cross-functional teams.
  • Strong stakeholder management, engagement, communication, and negotiation skills.
  • Understanding and appreciation of the integration between people, process, and technology to achieve optimal project outcomes.

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