Student Experience Coordinator

5 days ago


Brisbane, Queensland, Australia EDU Holdings Limited Full time

EDU Holdings Limited is an innovative provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses.

About The Role

We are seeking an enthusiastic Student Experience Advisor to join our team and provide expert guidance and support to our students. This pivotal role will focus on delivering exceptional non-academic support, helping students navigate EDU's systems and processes, both in-person on campus and online. As the first point of contact for non-academic student inquiries, you will play a key role in enhancing the student experience.

Key Responsibilities
  • Provide timely, accurate advice and support to students on administrative aspects of their studies, both in-person (front desk) and online (email/Zendesk).
  • Serve as the single point of contact for all non-academic student inquiries.
  • Resolve student queries through effective case management and maintain accurate records.
  • Assist with tuition fee processing and issue student cards and official documentation.
  • Support student communications, including scheduled and ad-hoc messages.
  • Actively contribute to the achievement of EDU retention and revenue targets, identifying opportunities to improve processes and student experience.

Campus Operations

  • Ensure campus facilities and equipment are maintained and conducive to a quality learning environment.
  • Participate in the creation of campus rosters for reception and onsite events.
  • Maintain classroom setups and ensure compliance with approved capacity.
  • Assist with fire warden and first aid duties.


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