Student Support Specialist

2 days ago


Brisbane, Queensland, Australia EF Education First Full time
About EF Education First
EF Education First is a global leader in international education, offering students the opportunity to study abroad and experience different cultures. Our mission is to open the world through education, and we achieve this by providing high-quality educational services to students from around the world.

Residence Assistant Role
We are seeking a highly motivated and energetic Residence Assistant to join our team in Brisbane. The successful candidate will be responsible for ensuring that the residence feels like a 'home away from home' for our international students. This includes checking rooms are ready, meeting and greeting new students, and assisting with any issues that may arise.

Responsibilities
The successful candidate will be responsible for:
  • Checking rooms are ready, clean and available for arriving students
  • Meeting and greeting new students on arrival
  • Assisting with checking in and taking students to their rooms
  • Informing arriving students about rules and fines (community standards)
  • Regularly checking rooms to ensure facilities are in good condition and being well maintained and cleaned
  • Ensuring that reported maintenance issues are dealt with efficiently by residence staff
  • Assisting students with problems
  • Ensuring that residence rules are being adhered to and reporting all issues to the residence manager
  • Liaising with staff responsible for any issues or problems
  • Liaising with the Residence Staff, organising and partaking in weekly activities
  • Running activities at the residence
  • Reminding departing students of leaving date and procedures

What We Offer
We offer a competitive salary, free accommodation, and the opportunity to work with a diverse team of international staff. We are committed to safeguarding and promoting the welfare of children and adults, and expect all staff and volunteers to share this commitment.

Requirements
To be successful in this role, you will need to have a positive and sociable personality, as well as excellent communication skills. You must also be available to work weekends and have a flexible approach to work hours.

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