APS 5 People Support Officer

6 days ago

Canberra, ACT, Australia Randstad Full time

Job Title: People Support Officer - APS 5 Role

About the Role:

The People Support Officer will provide timely and effective support to the team of Case Managers, managers and employees by triaging People Support enquiries.

Key Responsibilities:

  • Under broad supervision and guidance, assist with inbox management including responding to general enquiries, actioning and triaging requests and delegating or escalating work as appropriate.
  • Support individuals by appropriately identifying issues and providing sound advice using departmental policies and procedures and relevant Commonwealth legislation.
  • Manage sensitive case matters under the relevant departmental procedures and policies and relevant Commonwealth legislation.
  • Demonstrate technical skills and knowledge in case management and human resources.

Key Capabilities:

  • Have an understanding of relevant people and case management related policies, practices and legislation.
  • Work under broad supervision, applying effective problem solving and critical thinking skills to exercise sound judgment in consideration of immediate and long term issues.
  • Strong written and oral communication skills, including the ability to communicate complex issues and concepts clearly and concisely.
  • Excellent organisational and time management skills with the ability to be flexible and adaptable to manage day to day work changes and competing priorities effectively.

Requirements:

  • Experience in Human Resources and/or case management is highly desirable.
  • Experience as a Rehabilitation Case Manager in the Comcare Scheme under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and/or the completion of relevant Comcare training is desirable.
  • Current Baseline security clearance or the ability to obtain and maintain.
  • Australian Citizenship.

How to Apply:

Apply now or reach out to Maddy Hellawell with any questions at madeleine.hellawell@randstad.com.au or 0499325624.

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