Pega Platform Technical Specialist

This role is responsible for ensuring the operational health and integrity of VMIA's Pega Platform. You will be working with relevant teams and software vendors to resolve and escalate issues, formulate enhancements and improvements on the core system.

The successful candidate will have a bachelor's degree in computer science or equivalent technical qualifications. Prior experience in supporting Pega Platform & Applications is highly desirable. Knowledge of insurance industry processes and practices domain is also essential.

This role requires strong technical expertise, relationship-building and influencing skills. The ability to work under pressure effectively while maintaining resilience is also crucial. If you are a resilient individual with excellent verbal and written communication skills, then this could be the ideal role for you.

Key Responsibilities:

• Respond to incidents and service requests relating to the functional and technical support of VMIA's core insurance, risk, and customer engagement system.
• Liaise and work with relevant teams and software vendors in resolving and escalating issues, formulating enhancements and improvements on the core system.
• Conduct debugging & replication of issues in lower environments for further analysis and planning.
• Triage, remediate and escalate complex problems, issues, and faults to next level for fixing.
• Perform daily monitoring and administration activities on the VMIA's Pega Platform from within the Pega Admin Console.
• Liaise and interface with the Pega Cloud team in ensuring operational health and integrity of VMIA's Pega Platform.
• Maintain the operational health of VMIA's Pega Platform via appropriate monitoring and actioning on Pega Diagnostic Cloud logs and proactively investigate, analyse, and rectify any system issues and recommend process improvements.
• Deliver activities in relation to audit, user access review and governance processes.
• Ensure that system and knowledge base documentation are up to date and accurate.
• Regularly review performance and implement improvements to maximise the efficiency and effectiveness of Enterprise Systems Team processes.
• Engage with relevant stakeholders to define and document business requirements at a strategic and process level and support the delivery of corporate plan business initiatives and projects.
• Actively participate and contribute to Production Support and Continuous Improvement sprints and releases using Pega's Deployment Manager.

Requirements:

• Tertiary qualifications with bachelor's degree in computer science or equivalent technical qualifications.
• Pega System Architect Certification (CSA) (highly desirable).
• Resilient with the ability to work under pressure and manage and resolve complex issues within a timely manner.
• Demonstrated capacity to work with minimal direction, particularly with the maintenance of data, systems, and process improvement.
• Prior experience in supporting Pega Platform & Applications (highly desirable).
• Knowledge of insurance industry processes and practices domain.
• Proven interpersonal skills with the ability to influence key stakeholders and to develop and maintain effective relationships to achieve business objectives.
• Excellent verbal and written communication skills.

About Us:

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a safe and inclusive workplace for all employees.

Please note that we do not discriminate based on age, disability, gender identity, marital status, national origin, race, religion, sexual orientation, or any other protected characteristic.

Contact Us:

If you are interested in this role, please submit your application through our website.