
Senior Delivery Director
2 days ago
A key role in our organization is the Delivery Lead. This individual will oversee all aspects of services delivery in APAC, including full ownership, resourcing, commercials, and line management. The Delivery Lead will act as a player-coach position: overseeing regional operations while also programming managing a small number of strategic accounts directly.
Key Responsibilities:
- Own the APAC Professional Services P&L, including resource forecasting, delivery quality, and financial performance.
- Oversee all client delivery in the region across implementation and recurring services.
- Actively manage key clients, serving as Delivery Lead on a limited number of strategic projects.
- Line manage and coach Delivery Managers and Consultants; lead hiring, onboarding, and development.
- Represent Delivery in sales pursuits; contribute to scoping, pricing, and contract negotiation.
- Ensure adoption of Aptitude's delivery methodology and continuous improvement practices.
- Partner with Product, Sales, and Global Services leadership to drive strategic initiatives in the region.
- Mitigate delivery risk, uphold governance, and foster trusted relationships with client and partner stakeholders.
Requirements:
- Proven experience managing end-to-end delivery of enterprise software in a B2B SaaS context.
- Strong commercial acumen; experience with P&L, resource planning, and client negotiations.
- Hands-on project/program management background, ideally with financial or subscription systems.
- Track record of people leadership and building high-performing delivery teams.
- Confident communicator and client advisor at C-level.
- Comfortable working in a hybrid model with regional travel as needed.
Benefits:
- Private healthcare.
- Superannuation.
- Carers Leave and enhanced family friendly leave for adoption, maternity and paternity.
- Flexible working conditions and hybrid work model.
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