Regional Service Delivery Director

Regional Service Delivery Director - APACRegional Service Delivery Director - APAC

This range is provided by Mercury Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$180,000.00/yr - A$220,000.00/yr

Direct message the job poster from Mercury Talent

Position title: Regional Service Delivery Director APAC

Type of company: Software - Adtech / Martech / DOOH

Leadership: 5 direct reports

Workplace type: Hybrid (WFH: 4 days/week, Onsite: 1 day/week)

Remuneration: $200k approx

About the Company

Based in North America with over 300 staff in over 15 countries around the world, our client is a fast-growth DOOH technology powerhouse. The Company empowers media owners, agencies, and brands to connect with audiences through out-of-home like no other channel. Where digital meets real life, our client sparks growth, inspires conversations, and brings communities together. From airports to shopping centers, transit to healthcare, our client's platform powers the messages that light up daily life - making global connections simple, impactful and unforgettable.

About the role

Objective: to lead and elevate customer-facing technical teams within the APAC region

Reporting to the North America-based VP of Client Services, the Regional Service Delivery Director will be responsible for ensuring exceptional customer experiences from the initial technical engagement through successful onboarding and ongoing support.

This opportunity will suit a senior experienced leader who enjoys leading a cohesive team, growing the next level of leaders and strong desire to exceed our customer's expectations. This is a fantastic opportunity for an individual that enjoys implementing changes in a function and gets excited with the results. We are looking for an outgoing individual who enjoys technology and solving complex problems.

Key reponsibilities:

• Strategic Leadership: Develop and execute a regional service delivery strategy aligned with the company's overall goals, focusing on maximizing customer satisfaction, retention, and product adoption.
• Team Management & Development: Lead, mentor, and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists. Foster a collaborative, high-performance culture focused on continuous improvement and knowledge sharing.
• Technical Pre-Sales Oversight: Ensure the technical pre-sales team effectively articulates the value proposition of our software, provides compelling technical solutions, and builds strong relationships with prospective customers. Work with Sales and Account Management to develop customer base growth strategies.
• Customer Onboarding & Activation: Oversee the smooth and efficient onboarding and activation of new customers, ensuring a positive initial experience and setting the stage for long-term success.
• Technical Support Excellence: Drive the delivery of high-quality and timely technical support, ensuring efficient issue resolution, proactive communication, and a focus on exceeding customer expectations.
• Product Adoption & Customer Success: Develop and implement strategies to drive product adoption, working closely with the Account Management team to identify opportunities for expansion and ensure customers realize the full value of our solutions.
• Performance Monitoring & Reporting: Establish key performance indicators (KPIs) and develop regular reports to track team performance, identify trends, and provide insights to senior leadership.
• Cross-Functional Collaboration in APAC: Collaborate effectively with Sales, Account Management and Marketing APAC teams to ensure a seamless customer journey and alignment within the team.
• Global Functional Collaboration: Work closely with global Services leaders to guarantee alignment and standardisation of services worldwide. Proactively identify and escalate issues requiring attention. Effectively communicate the needs of the local Services team to the appropriate stakeholders to ensure they are addressed.
• Customer Advocacy: Collaborate with Sales, Product, and Engineering to advocate for APAC customer needs within the organization and ensure they are met.

About the successful candidate

The ideal candidate will be a strategic leader with a strong technical aptitude, proven experience in managing diverse teams, and a passion for driving customer success and loyalty.

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 5+ years of progressive experience in customer-facing technical roles within a software company.
• Proven experience leading and managing diverse technical teams, including pre-sales, onboarding, support, and adoption functions.
• Strong understanding of software implementation methodologies, customer support best practices, and product adoption strategies.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with customers at all levels.
• Demonstrated ability to develop and implement strategic initiatives and drive measurable results.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Ability to thrive in a fast-paced and dynamic environment.
• Experience as a technical lead in the out-of-home (OOH) advertising industry.
• ITIL certification or equivalent knowledge of IT service management frameworks.

Why apply

• Wellness: $500 annual Wellness fund for mental/physical health and office-related expenses. Unlimited online mental health support through BetterHelp for you and your family.
• Additional Time Off: Enjoy an additional week of annual leave, along with three paid training days and two paid volunteer days.
• Work Flexibility: Remote work options.
• Family Support: Parental leave salary supplement.
• Growth Opportunities: Training & development opportunities with a yearly budget to support professional growth.

For more information or for a confidential discussion please contact Justin Randles on jr@mercury-talent.com or click/tap Easy Apply now.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology, Customer Service, and Project Management
• IndustriesSoftware Development, Technology, Information and Media, and Advertising Services

Referrals increase your chances of interviewing at Mercury Talent by 2x

Get notified about new Service Delivery Director jobs in Greater Sydney Area.

Regional Service Delivery Director - APAC

Sydney, New South Wales, Australia 18 hours ago

Practice Director - Cloud Platform and Managed ServicesPractice Director - Cloud Platform & Managed Services

Sydney, New South Wales, Australia A$130,000.00-A$145,000.00 3 weeks ago

Director, Content Operations (Bangkok-based, relocation provided)

Sydney, New South Wales, Australia 2 weeks ago

Director Digital Solutions and Data Management

Harris Park, New South Wales, Australia 1 week ago

St Leonards, New South Wales, Australia 1 week ago

Harris Park, New South Wales, Australia 1 week ago

Pyrmont, New South Wales, Australia 5 days ago

Client Director NSW - Financial Institutions and Professions (FI&P)Clinical Stream Director (Non-Medical) – Medical Stream – Sydney Children's Hospitals Network - REQ599570

Westmead, New South Wales, Australia 1 day ago

Clinical Stream Director (Non-Medical) – Priority Populations Stream – Sydney Children's Hospitals Network - REQ599561

Westmead, New South Wales, Australia 1 day ago

Clinical Stream Director (Non-Medical) – Surgical & Anaesthetics Stream – Sydney Children's Hospitals Network - REQ599566

Westmead, New South Wales, Australia 1 day ago

Clinical Stream Director (Non-Medical) – Surgical & Anaesthetics Stream – Sydney Children's Hospitals Network - REQ599566

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 4 hours ago

St Leonards, New South Wales, Australia 4 days ago

Bankstown, New South Wales, Australia 2 days ago

St Leonards, New South Wales, Australia 5 days ago

Senior Manager Governance and Engagement

St Leonards, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

St Leonards, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 days ago

Deputy Director, NSW Poisons Information CentreDeputy Director, NSW Poisons Information Centre

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---