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Executive Level 1 IT Platform Manager

2 months ago

Port Phillip, Australia IP Australia Full time

Job Summary

The Document Generation Platform Manager is responsible for overseeing the delivery, creation, maintenance, and support of forms and correspondence templates, and managing the DocGen Platform more broadly. This role requires effective stakeholder engagement and people management skills, while still performing a high volume of development work requiring proficient technical ability, task prioritisation, and release management skills.

Key Responsibilities

  • Manage incoming requests/queries and create tasks in service delivery/management systems where necessary.
  • Troubleshoot application and system issues and bugs, and perform forms/correspondence changes and fixes in production and non-production IT environments.
  • Provide subject matter expertise and support for existing solutions and a range of new initiatives, where Infiniti/SmartIQ is an integral component.
  • Liaise with business stakeholders to schedule and deliver BAU and continuous improvement tasks in agreed time-frames, assist with release communications, and report on outcomes of production deployments.
  • Perform team management activities such as staff supervision, performance management, reporting, responding to data/information requests, etc.
  • Develop and maintain the teams' work plan, commit work items to product/system roadmaps, and provide input into operational planning.
  • Develop user guides, technical documentation, knowledge base material, etc. and provide hands-on training for non-technical staff and fellow team members in ITG to use and support the Infiniti and SmartIQ software, and the Forms and Correspondence Platform more broadly.

Requirements

This role requires a high level of technical expertise, effective communication and stakeholder engagement skills, and the ability to manage multiple priorities and deadlines. The successful candidate will have experience in managing IT platforms, developing and maintaining technical documentation, and providing training and support to staff.