Medical Customer Service Specialist

1 week ago


Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $73,000
About Us

We aim to be the diagnostic imaging specialists of choice, serving communities with compassion and precision.

As part of a national network of community-based medical imaging clinics, we provide affordable and accessible imaging services supported by the latest technology.

We prioritize people first and our team consists of over 1000 medical experts and experienced staff.

About The Role

This is an excellent opportunity for a customer service professional to join our supportive team as a Medical Receptionist in our fast-paced clinic at Epping, also working at Niddrie and Sydenham sites. This is a full-time position.

You will be responsible for managing all phone enquiries in a timely and professional manner, greeting patients upon arrival, scheduling appointments, issuing patient invoices/receipts, processing Medicare rebates, entering and updating patient registration details, and maintaining a clean and presentable reception area.

We are looking for someone who is eager to learn, driven, resilient, and empathetic, with a strong customer service background.

Key Skills and Qualifications

- Strong customer service and patient focus skills

- Eagerness to learn

- Excellent time management and organisational skills

- High level of attention to detail and confidentiality

- Ability to work autonomously, as well as part of a team

- Experience in a Radiology background, as well as exposure to Medicare services will be highly regarded

What We Offer

- A dynamic team environment

- Attractive remuneration and benefits

- Paid Parental Leave

- Potential for growth

- Commitment to professional development and education

- Flexible and supportive working arrangements



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