Technical Training Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeBusiness Full time $90,000 - $120,000
Key Responsibilities

Our ideal candidate will be instrumental in deploying technical training and managing customer accounts across the Australian region. Key responsibilities include claim handling, technical support, sales development, and ensuring alignment with strategic goals to contribute to business growth.

This role also encompasses providing technical training & documentation support, developing new training concepts, content, and formats, and defining and executing the annual training plan.

In addition, you will conduct visits to customer branches, outlets, and garages to promote products and gather market intelligence.

You will implement training KPIs, evaluate effectiveness, and serve as the point of contact for all claim management topics and projects.

Closely collaborate with Quality Assurance to monitor and resolve open claims in Australia, provide feedback to leadership on recurring quality issues, and support continuous improvement initiatives.

Furthermore, you will manage existing customer accounts, identify and develop new business opportunities, build strong business relationships, and present growth strategies to senior leadership.

Lastly, track and review business performance, adjust strategies to meet targets, and stay informed on industry trends and competitor activity to maintain a competitive edge.

Requirements
  • Minimum 5 years of experience in quality, technical service, or project roles within the automotive industry.
  • Experience in automotive and/or aftermarket sectors is required.
  • Onsite maintenance experience is preferred.
  • Familiarity with guidelines, processes, and products is a plus.
Skills
  • Strong analytical, conceptual, and organizational skills.
  • Strategic orientation with a proactive and flexible mindset.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Exceptional presentation skills and the ability to interface with managers, suppliers, and customers.
  • Intermediate to advanced proficiency in Microsoft Office, especially PowerPoint and Excel.
  • Strong knowledge of business development and sales growth techniques.
  • Sharp negotiation and networking skills.
  • Team player with strong collaboration skills.
  • Proven problem-solving and negotiation abilities.
  • Willingness to travel as required.
  • Organized, credible, and engaging with the ability to influence and communicate effectively.
  • Self-motivated and goal-oriented with a proactive approach to tasks.
  • Adaptable to changing priorities and comfortable in a dynamic work environment.

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