Resource Optimization Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeWorkforce Full time $90,000 - $120,000

About us:

We are a leading provider of workforce planning solutions.

Our team is dedicated to helping businesses optimize their resources and improve customer service.

Job Description

We are seeking a highly skilled Workforce Planning Analyst to join our team.

  • You will play a key role in analyzing trends, forecasting demand, and developing scheduling strategies to enhance efficiency and service excellence.

Key Responsibilities:

  • Forecast demand and develop long-term capacity plans.
  • Manage staff scheduling to ensure efficiency, engagement, and compliance.
  • Develop and refine telephony routing models to optimize call flow and customer experience.
  • Drive innovation in forecasting, resource management, and contact centre performance.
  • Monitor variances, implement real-time management strategies, and enhance efficiency.
  • Maintain accurate consultant configuration and workforce data for planning and reporting.
  • Communicate emerging schedule challenges and solutions to stakeholders.

About the Role:

This is an exciting opportunity for a motivated and analytical individual to join our team and make a real impact on our business.

Requirements

To be successful in this role you will need:

  • Proven experience in forecasting, modelling, budgeting, and recruitment planning.
  • Proficiency in Aspect eWFM or other workforce management systems.
  • Extensive knowledge of contact centre resource management operations.
  • Strong communication, negotiation, and interpersonal skills.
  • Self-motivated with the ability to work independently.
  • Creative thinker with strong analytical and problem-solving skills.

About You:

If you have a passion for workforce planning and a proven track record of success, we want to hear from you

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