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Multi-Channel Experience Representative

3 weeks ago

Sydney, New South Wales, Australia beBeeChannel Part time $60,000 - $70,000
Job Opportunity

ECCO is currently seeking an experienced professional to fill a parental leave cover position for approximately 8 months. The successful candidate will have expertise in handling omnichannel/eCommerce orders, functionality and reporting, as well as creating exceptional customer experiences across multiple retail and digital channels.

Duties and Responsibilities
  • Twice daily release of omnichannel/eCommerce orders/clearing order holds to ensure efficient processing
  • Processing daily returns and resolving any related issues in a timely manner
  • Providing comprehensive reporting for business stakeholders on key performance indicators
  • Handling a variety of email/phone inquiries from customers with professionalism and courtesy
  • Liaising with our logistics providers (TOLL and Australia Post) to facilitate smooth operations
  • Monitoring the flow of omni fulfillment in our store network including correcting addresses on orders/omni shipping labels, providing customer follow-ups on deliveries/order status enquiries and lost/misdirected items, plus some occasional ad hoc tasks
Requirements and Qualifications
  • Strong Excel skills with proficiency in pivot tables
  • SAP/D365 experience desirable along with knowledge of ECCO product; training will be provided for the successful candidate
  • Excellent verbal communication skills with a positive and engaging communication style
  • A polite, professional work attitude with a strong ability to multi-task
  • Ability to work independently and as part of a team environment
  • Highly organized with strong attention to detail and organizational skills