Customer Service Representative

4 weeks ago


Kings Meadows, Tasmania, Australia Westpac Group Full time

We are seeking a dedicated and passionate Customer Service Representative to join our team at the Westpac Group.

About Us

At Westpac, we're committed to creating better futures for our customers, communities, and employees. Our purpose is to make a positive impact on people's lives, and we believe that starts with providing exceptional customer service.

About the Role

This is an exciting opportunity for a motivated individual to work in a fast-paced contact centre environment, providing excellent service to our customers through phone calls, emails, and other communication channels.

The ideal candidate will have strong communication skills, be able to navigate multiple systems, and thrive in a corporate working environment. If you're looking for a challenging and rewarding role where you can grow your career, this could be the perfect opportunity for you.

Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Provide solutions to customer issues, escalating complex problems to senior team members as needed
  • Maintain accurate records of customer interactions, using CRM software to track and resolve issues
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements
  • 12 months' customer service experience (any industry)
  • Strong communication and interpersonal skills
  • Ability to adapt to a high-paced, KPI-driven environment
  • Willingness to learn and develop new skills
Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

  • A competitive salary of $70,000 - $90,000 per annum
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • Flexible working arrangements, including hybrid work options
  • Access to employee benefits, such as discounted banking services and insurance packages

We're proud to offer a diverse and inclusive workplace culture, where everyone feels valued and supported. If you're passionate about delivering exceptional customer service and growing your career, we'd love to hear from you.



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