Senior Service Advisor

4 weeks ago


Melbourne, Victoria, Australia AUTOrecruit Full time
About the Role

We are seeking a highly motivated and enthusiastic Service Advisor to join our busy team on a full-time basis. As a Service Advisor, you will be the first point of contact for our customers, assisting in determining their requirements and providing exceptional customer service.

Responsibilities:
  • Scheduling of customers' vehicles for servicing and repairs, including explaining vehicle diagnosis and quotations to customers.
  • Liaising with customers to ensure they receive the best possible customer service experience.
  • Meeting and exceeding manufacturers' CSI/NPS targets.
Requirements:
  • Experience in a similar role within a retail automotive service department.
  • Excellent communication, numeracy, and customer service skills.
  • Ability to work in a team environment and thrive in a fast-paced setting.
  • Sound automotive knowledge and a current driver's license.
  • Professional attitude, strong time management skills, and a commitment to delivering exceptional results.
What We Offer:

Remuneration will be assessed based on the successful applicant's experience. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply.



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