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Senior SAP SuccessFactors Consultant
2 months ago
DyFlex Solutions is a renowned SAP Platinum Partner with a strong presence in Australia. We have established ourselves as leaders in SAP expertise, delivering tailored SAP solutions that meet our clients' unique needs. Our services encompass a wide range of SAP solutions, from greenfield and brownfield implementations to ongoing AMS services and support.
Job OpportunityWe are seeking a highly skilled SAP SuccessFactors Senior Consultant to join our team. As a customer-facing role, this position will allow you to grow your skills, mentor and lead junior team members, and work from home or join us in one of our offices.
Key Responsibilities- Provide business analysis and production support in functions and processes for SuccessFactors.
- Troubleshoot, analyse and determine root causes of issues/incidents.
- Provide advice, assistance and solutions to our customers through active engagement and relationship building, managing incoming requests, may they be of process or technical nature.
- Retain ownership of customer issues until resolved or escalated.
- Investigate, diagnose, and resolve software faults related to end users.
- Respond to high-priority issues in a timely manner.
- Assist with testing and documentation of results for fixes or changes.
- Present with the ability to critically analyse problems submitted by SAP users to determine root causes and recommend alternative solutions.
- Continuously improve upon the business experience and identify solutions where efficiencies can be achieved.
- Mentor and train junior team members.
- Tertiary qualifications in IT or HR.
- A minimum of seven years of experience consulting in SAP SuccessFactors.
- Ideally, experience for Australian customers in a support or implementation role with expertise in RCM/ONB?EC and other modules.
- Ideally, relevant SAP certification(s) in RCM and ONB.
- Experience with Qualtrics would be of advantage.
- Ability to manage own workload independently in a dynamic environment.
- Excellent communication and consulting skills.
- Experience in a consulting practice environment.
The legal right to work in Australia is a prerequisite for this role. We are committed to providing a dynamic and supportive work environment that allows our employees to grow and develop their skills.
