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Relationship Manager

2 months ago


Bella Vista, New South Wales, Australia Cocoon Group Services Full time
{"title": "Relationship Manager", "content": "About Us

Cocoon Group Services is a leading provider of NDIS solutions, dedicated to empowering individuals with disabilities to achieve their full potential.

Purpose of the Role

This role is a critical part of our team, responsible for building and maintaining strong relationships with our clients, their families, and support coordinators. As a Relationship Manager, you will be the primary point of contact for our clients, providing tailored solutions and support to meet their unique needs.

Key Responsibilities
  • Establish and maintain strong relationships with clients, their families, and support coordinators.
  • Understand client needs, objectives, and challenges to provide effective solutions and support.
  • Proactively engage with clients to ensure satisfaction, address concerns, and maintain open lines of communication.
  • Conduct regular business reviews to assess performance, identify areas for improvement, and ensure alignment with client goals.
  • Collaborate with internal teams to deliver exceptional service and meet client expectations.
  • Monitor and analyze key account metrics to track performance and identify trends.
  • Act as a client advocate within the organization, effectively communicating and addressing client needs, feedback, and concerns.
  • Provide guidance and recommendations to management regarding client needs and improvements.
  • Prepare regular reports on client performance, highlighting key metrics and opportunities for improvement.
  • Work collaboratively with external stakeholders, including support coordinators, LACs, and government departments, to develop and implement community engagement and brand awareness opportunities.
  • Identify, facilitate, and participate in client community and stakeholder events and forums to effectively represent Cocoon Group Services as a service provider.
  • Meet key performance indicators (KPIs) and maintain a high level of client satisfaction.
Mandatory Requirements

Please note that the successful applicant will be required to hold:

  • NDIS worker screening clearance.
  • NDIS COVID-19 certification.
  • Proof of full vaccination.
  • Valid driver's license.
  • Working with Children Check.

You must also have the NDIS Worker Orientation certificate completed and please log in to [website] if you haven't obtained the certificate already.

Academic & Professional Qualifications
  • Minimum Certificate IV in Disability or Community Services or higher.
  • Business Administration Qualification (desired).
Application Process

Please ensure you attach a resume and cover letter detailing why you would be a great fit for the Cocoon Group Services team.

Only shortlisted applicants will be contacted.

", "lang_code": "en"}