Operations Manager
4 weeks ago
This is a key leadership position within KinCare, responsible for supporting the national approach to Service Delivery and customer care. The successful candidate will work closely with the Operations Manager and Assistant Operations Manager to drive business outcomes and improve customer satisfaction.
Key Responsibilities- Oversee Service Delivery Teams to meet business KPIs and ensure adherence to Standard Operating Procedures.
- Collaborate with HR to address team performance issues and drive a healthy culture.
- Identify opportunities for continuous improvement and implement efficiency enhancements.
- Ensure all cases are actioned within KPI timelines and oversee the management of Field Employee Availability and Leave process.
- Develop and implement regular orientation and development programs for field workers.
- Proven experience in a management role, with a track record of leading remote teams and driving business outcomes.
- Strong leadership skills, with the ability to engage and motivate others to achieve team objectives.
- Ability to think strategically and drive initiatives towards customer-focused solutions.
- Excellent written and verbal communication skills, with the capacity to have difficult conversations and resolve conflicts.
- Ability to build strong internal relationships and work within a multidisciplinary team.
Please note that this is an internal opportunity only. If you are interested in applying, please seek endorsement from your current manager before submitting your updated CV. Salary details will be discussed during the recruitment process.
For more information, please contact talent@kincare.com.au.
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Operations Manager
3 weeks ago
Bella Vista, New South Wales, Australia Kincare Full timeAbout the role:This position is responsible for supporting the national approach for Service Delivery and the delivery of customer care within KinCare policies and procedures. The role will work in partnership with the Operations Manager and Assistant Operations Manager in Service Delivery and the Customer Care leadership team.Key responsibilities...
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