IT Solutions Specialist

5 days ago

Ryde, Australia beBeeTechnical Full time $85,000 - $115,000
Job Description

Your New Chapter Awaits

This role features a hybrid work arrangement with four days in the office to promote collaboration, build strong connections, and enhance team engagement.

The Technical Support Engineer is a key member of our newly established Hypercare team, providing high-quality IT support to veterinary clinics during critical system transitions, upgrades, and day-to-day operations.

This position requires strong problem-solving skills, excellent communication, and a customer-first approach to ensure clinics receive exceptional technical support during key projects and operational challenges.

Key Responsibilities:

  • Provide Level 2 technical support to clinics, troubleshooting hardware, software, and network issues.
  • Assist with system migrations, deployments, and upgrades as part of the Hypercare team.
  • Work closely with clinic staff to ensure smooth transitions, resolving issues promptly.
  • Escalate complex issues when necessary while maintaining ownership of customer experience.
  • Document troubleshooting steps, solutions, and best practices to improve support efficiency.
Requirements

To succeed in this role, you will need:

  • 3+ years of experience in an IT support role.
  • Extensive experience with Microsoft 365 products, Windows Desktop & Server, and Active Directory.
  • Strong networking knowledge and experience.
  • Experience in telephony (both on-premise and hosted) and service ticket systems.
  • Excellent verbal and written communication skills.
  • Attention to detail and a strong customer service orientation.

We strive to create a workplace that reflects the diversity and individuality of our colleagues. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity

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