Service Desk Specialist

6 days ago

Adelaide, South Australia beBeeJob Full time $60,000 - $80,000
Service Desk Expert

We are seeking a Service Desk Expert to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers and internal divisions.

The ideal candidate will have excellent problem-solving skills, a strong understanding of Windows-based desktop/laptop hardware and software platforms, and the ability to troubleshoot printer and MFD issues.

You will also be responsible for performing administrative tasks such as password resets and account creations/deletions, conducting backup checks, and managing complex problems within the team.

If you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
  • Diagnose and resolve desktop/laptop/portable device hardware, software, and operating issues, printer hardware, software, and operating issues.
  • Perform administration tasks such as password resets, account creations/deletions.
  • Conduct backup checks and raise tickets for errors.
  • Manage more complex problems from within the team as needed.
  • Track and route problems/requests and document resolutions.
Requirements:
  • Working knowledge of configuring and troubleshooting Windows-based desktop/laptop hardware and software platforms.
  • Basic printer and MFD troubleshooting skills.
  • Ability to conduct first-level domain administration across: Microsoft Active Directory (Account Administration, mailbox administration).
  • Server technologies & support (DHCP, DNS, and Group Policies etc.).
Desired Skills:
  • Microsoft Certifications: Azure Fundamentals.
  • MICROSOFT 365 Certified: Modern Desktop Administrator Associate.
  • ITIL Foundations v3 or v4.
  • Cisco CCNA.
  • Cybersecurity Essentials.
  • Bachelor's degree in computer science (or a related field).
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • The chance to work with a talented team of professionals.
  • A competitive salary and benefits package.

Are you ready to take your career to the next level? Apply now to become a part of our team

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