Site-Based Technical Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeField Full time $120,000 - $160,000

About the Role

Job Overview

We are seeking a skilled Field Support Engineer to join our national User Experience team.

The successful candidate will provide site-based technical support, conduct maintenance and troubleshooting activities, and support an iconic Australian organisation.

  • Project work, onsite support, remote user support, and travel to other locations as required.
  • Acting upon incident and requests, providing prompt solution-based support.
  • Data entry into ServiceNow for analysis or further escalation if required.
  • General software and hardware support including (but not limited to) Windows 10, Windows 11, Office 365 Suite, AD, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, MDM/Intune.
Key Responsibilities
  • Demonstrated experience of providing desktop/field services within an enterprise level organisation.
  • Sound knowledge across technologies including Active Directory, O365, SCCM, Citrix, Windows 10, and Azure Desktop.
  • Experience working with Apple products and/or completed Microsoft or vendor-based courses.
  • Experience in use of ITSM systems (ServiceNow highly desirable).
  • Strong customer service focus and professional communication skills.
  • An ability to work on site, 5 days per week with a 24/7 on-call rotation.
  • Australian drivers' licence and reliable car (expenses to be claimed).
What We Offer
  • Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
  • Advance your career – Access new roles via our internal 'Opportunity Marketplace' careers hub.
  • Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
  • Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
  • Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

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