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Customer Service Representative

2 months ago

Fortitude Valley, Queensland, Australia Urban Utilities Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Provide outstanding customer service and support via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer complaints and issues
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Meet or exceed performance metrics and targets for customer satisfaction, first call resolution, and other key performance indicators
What We Offer

As a valued member of our team, you will have access to:

  • A comprehensive training program to develop your skills and knowledge
  • Ongoing coaching and support to help you succeed in your role
  • A dynamic and supportive team environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong customer service focus and ability to work in a fast-paced environment
  • Ability to work independently and as part of a team
  • Basic computer skills and proficiency in Microsoft Office
  • A high school diploma or equivalent
Why Join Us?

At Urban Utilities, we are committed to providing exceptional customer service and support to our customers. We are a dynamic and supportive team that values our employees and provides opportunities for career growth and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.