Front Office Representative

2 weeks ago

Cairns City, Queensland, Australia Shangri-La Cairns Full time
Job Title: Guest Service Representative

Shangri-La The Marina, Cairns is seeking a highly skilled and charismatic Guest Service Representative to join our team of friendly and dedicated individuals, committed to providing exceptional service within our Front Office department at a 5-star level.

About the Hotel

Located beside Marlin Marina and Trinity Inlet in the heart of Cairns, Shangri-La The Marina, Cairns is a luxury five-star hotel offering 255 guest rooms, 18 function venues, and extensive food and beverage facilities. As part of a leading international company with more than 100 hotels and resorts worldwide, we pride ourselves on delivering unparalleled customer service.

About the Role

As a Guest Service Representative, you will possess excellent organizational and communication skills, a high standard of personal presentation, and a true understanding of customer service. Key responsibilities include:

  • Providing exceptional service to guests, including checking them in and out, answering phone calls, and responding to inquiries.
  • Assisting guests with their luggage and providing concierge services, such as booking transportation, making restaurant reservations, and arranging for tours and activities.
  • Handling guest complaints and resolving issues in a timely and professional manner.
  • Processing payments and maintaining accurate records of guest transactions.
  • Maintaining a clean and well-maintained lobby and public areas.
  • Coordinating with other hotel staff to ensure guest requests are fulfilled promptly.
  • Representing the hotel in a positive light to guests and visitors.
What We Offer

In return for your passion and commitment, we offer a great hourly rate, excellent staff facilities and benefits, and the opportunity for career growth and development. Our benefits include:

  • Excellent staff benefits, including car parking, dry cleaning allowance, and generous accommodation benefits.
  • Duty meals provided in a fully staffed and maintained staff canteen.
  • A five-star hotel location in the heart of Cairns, with access to extensive food and beverage facilities.
  • Shangri-La Academy, offering lifelong development programs and opportunities for growth.
  • Other staff discounts and benefits.

If you are passionate about providing exceptional customer service and have the required skills and experience, please submit your expression of interest via your resume and corresponding cover letter.

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