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Customer Experience Ambassador
3 weeks ago
As a key member of our service team, the Food and Beverage Attendant plays a pivotal role in ensuring exceptional guest experiences.
Key Responsibilities:- Welcoming Guests: Greet and seat guests warmly, provide menus, and ensure they feel valued.
- Order Taking: Knowledgeably describe menu items, answer questions, and take orders accurately, noting special requests or dietary restrictions.
- Food and Beverage Service: Deliver food and drinks promptly and present them according to standards.
- Guest Check-ins: Regularly check on diners to ensure their needs are met and address any concerns.
- Area Maintenance: Maintain a clean and organized environment, including clearing tables, resetting, and restocking.
- Collaboration with the Kitchen Team: Communicate orders effectively to ensure food is prepared correctly and delivered promptly.
- Payment Handling: Present bills to guests and process payments accurately.
- Suggestions and Promotions: Suggest additional menu items or beverages to enhance guests' experiences.
- Special Requests: Address special requests and accommodate guests' needs to the best of your ability.
- Health and Safety Protocols: Adhere to safety and hygiene regulations, including proper food handling and maintaining a safe work environment.
