Senior Operations Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $130,000

As a key player in our team, you will be responsible for leading and supervising all aspects of customer delivery strategy and operations from the catering centre to the aircraft.

You will assist in the optimization and integration of an end-to-end catering delivery service. Your role will involve coordinating day-to-day activities associated with labour activities and aircraft movements to achieve accurate operational KPIs.

  • Drive collaboration through systems and processes with internal and external customers to avert delays and ensure service level agreements are met
    • Undertake all possible actions to prevent delays and ensure compliance
    • Investigate all delays to root cause level and implement any corrective actions or make recommendations

Key responsibilities include:

  • Coordinate daily operational variances and assist with decision-making in operational matters
    • Support the management of team performance and provide effective development and coaching to ensure optimum levels of team and individual performance
      • Ensure staff compliance with relevant regulatory requirements such as Airside Driving Regulations, Food Safety, AQIS Customs regulations, etc.

Requirements for success include:

  • Proven leadership experience in a similar environment
    • Experience with customer service, inventory control, and management systems
      • Displays business and industry acumen understanding
        • Previous success achieving KPI targets and adherence to security, safety, health, and environmental requirements
  • Ability to build constructive and effective working relationships in formal and informal networks with internal and external stakeholders
    • Ability to energize and align team members to a shared vision, inspiring a climate of high performance
      • Demonstrated ability to make decisions and act on initiative
        • Proven adaptability to changing environments
          • Holder of a HR or MR license

About this opportunity:

As Australia's largest inflight catering and retail partner, we offer extensive service capabilities across multiple locations.

Our diverse brands enable us to deliver comprehensive services, making us a leader in our field.

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