Customer Solutions Specialist
1 week ago
We're a passionate team driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge. With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.
Job OpportunityWe're currently seeking a Customer Care Consultant to join our growing team in our fast-paced call centre located on the Gold Coast QLD. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.
Key Responsibilities- Assist families and carers by answering inbound calls, providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.
- Meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.
- Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
- Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
- Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
- Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
- Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
- Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process.
- Fantastic working culture, where you'll feel valued and supported every day.
- Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
- Opportunities for career progression, with a company that invests in your professional growth and development.
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