Dusk Customer Service Associate

3 weeks ago

Green Hills, Australia dusk Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Dusk Customer Service Associate in one of 140+ dusk stores across Australia and New Zealand.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and wants to be part of a dynamic team that excels in creating memorable moments for customers.

As a Dusk Customer Service Associate, you will play a vital role in achieving our business objectives by consistently providing top-notch service, meeting key performance indicators (KPIs), and contributing to the overall success of our store.

Main Responsibilities:

  • Deliver perfect customer experiences, ensuring every customer leaves with a positive impression.
  • Achieve KPIs and contribute to the store's success by maintaining high standards of service.
  • Work collaboratively with colleagues to create a harmonious work environment, fostering a culture of teamwork and cooperation.
  • Provide expert knowledge of our candles and homeware products to customers, helping them make informed purchasing decisions.
  • Maintain a visually appealing store environment, ensuring it remains enticing and inviting for customers.

About You:

  • You have a passion for exceeding customer expectations and creating unforgettable experiences.
  • You are a team player who thrives in collaborative environments and values the power of unity and cooperation.
  • You are driven by a can-do attitude, always ready to go the extra mile to deliver exceptional results.
  • You are committed to continuous improvement and eager to learn and grow, just like a budding flame.
  • You bring energy, positivity, and a spark of fun to your work, making every customer interaction a delightful experience.

Benefits:

  • Take advantage of a generous team member discount on our range of candles and homewares.
  • Participate in our monthly bonus program, which rewards outstanding performance and dedication.
  • Bask in the warmth of a supportive environment where your growth and development are nurtured.
  • 'Start here, go anywhere' - We believe in providing an environment where your career can shine as brightly as a well-lit candle.

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.

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