
Senior Medical Front Desk Coordinator
1 week ago
Clinic/Office Operations Manager
We are seeking an experienced Senior Medical Receptionist to lead our reception team in a fast-paced medical practice. As the key point of contact, you will be responsible for ensuring seamless patient flow and delivering exceptional customer service.
Key Responsibilities:
- Manage and supervise medical reception staff
- Liaise with patients, staff, and other healthcare professionals
- Update patient demographics with accuracy and efficiency
- Coordinate patient flow and optimize waiting times
- Maintain confidentiality and handle sensitive information with discretion
- Process billing payments, Medicare claims, and manage online transactions
- Foster effective communication and provide clear explanations of practice offerings and services
- Provide induction and training to new staff and contractors
Requirements:
- Minimum 2 years experience as a Senior Medical Receptionist
- Excellent organizational and time management skills
- Strong ability to multi-task, prioritize responsibilities, and meet deadlines
- Thorough understanding of MBS billing items and practice management software
- Proficient in Microsoft Office and Excel, with experience in data analysis and reporting
About Us:
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a real difference in people's lives.
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