System Operations Enhancer

4 days ago

Canberra, ACT, Australia beBeeCoordinators Full time $109,046 - $135,782
Job Description

We are seeking a Service Coordinator with the passion to refine our operations and enhance our enablement culture.

This is a great opportunity to work on really interesting things, making a consistent impact in a prime systems integrator for defence.

Key Responsibilities
  • Receive, receipt, triage and assign all Service Requests and tasks for the Service Delivery Team
  • Coordinate with internal and external stakeholders to manage Service Requests, including approvals and prioritisation
  • Coordinate and track the completion of all Service Request tasks to meet agreed completion timeframes
  • Record, maintain, manage and report on Service Request metrics to enable reporting on Service Delivery Team Key Performance Indicators, Operational Performance Measures and other metrics
  • Provide recommendations on Service Request improvements and efficiencies
  • Support the Catalogue Management process via trend analyses on usage and workflows
  • Collaborate with the clients Community of Practice to support improved processes
  • Assist in identifying critical success criteria's and develop KPI's that can adequately measure success in Service Request Management
  • Production of Standard Operating Procedures (SOP's) to assist in day to day running Service Request activity
  • Assist in the development of Knowledge Articles to support the Service Request process and assist users to self-help
Required Skills and Qualifications

The ideal candidate will possess excellent coordination skills, strong analytical and problem-solving abilities, and effective communication skills.

They will also have experience working in a service delivery environment, with knowledge of service request management processes and tools.

Benefits

As a member of our team, you will have the opportunity to work on complex and high-risk challenges, contributing to the delivery of trusted solutions that safeguard Australia.

You will be part of a diverse and inclusive team, with access to training and development opportunities to support your growth and career advancement.

Others

Other duties as required.

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