High Performing Operations Manager

3 days ago


Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000
About Our Ideal Candidate

We are seeking an accomplished Operations Leader to oversee our Freight & Logistics and Credit & Collections functions, ensuring seamless operations across our wholesale automotive business.

Job Summary

The successful candidate will be responsible for leading critical operational teams and driving process improvements that support the smooth running of our business. This includes optimising logistics performance, overseeing credit and collections, and ensuring compliance with internal policies and industry regulations.

Key Responsibilities
  • Inbound and Outbound Transportation Management: Oversee dynamic transportation operations to ensure timely and cost-effective delivery of vehicles.
  • Freight Provider Relationships: Manage relationships with freight providers, 3PL partners, and carriers.
  • Logistics Performance Monitoring: Monitor and optimise logistics KPIs, including delivery times, freight costs, and loss / damage rates.
  • Compliance and Regulatory Oversight: Ensure compliance with transportation regulations, customs requirements and company policies.
Credit and Collections Oversight
  • Credit Approvals and Account Management: Lead the credit and collections team in managing customer credit approvals, monitoring accounts, and receivables collection.
  • Credit Risk Assessment and Strategy Implementation: Assess credit risk, review aging reports, and implement strategies to reduce overdue accounts.
  • Finance and Sales Collaboration: Collaborate with Finance and Sales to balance customer service with credit policy.
  • Delinquent Account Resolution: Support escalation and resolution of delinquent accounts.
Administration and Process Improvement
  • Operational Support: Assist with administrative tasks related to both freight and credit operations, including documentation review, system updates, reporting, and compliance tracking.
  • Digital Record Management: Ensure accuracy of digital records and paperwork.
  • Workflow Standardisation and Improvement: Drive standardisation of workflows and continuous improvement initiatives.
  • Documentation Management: Ensure that freight and credit documentation (invoices, PODs, credit applications, etc.) is properly managed and archived in line with company policies.
  • Team Leadership: Provide mentoring, performance management, and day-to-day leadership for Freight & Credit teams.
  • Performance Goal Setting: Set performance goals aligned with business objectives.
  • Cross-Functional Initiatives: Lead cross-functional initiatives to improve efficiency and reduce costs.
  • Actionable Insights: Deliver actionable insights and reports to senior management.
About You

This role requires an experienced operations leader with a passion for driving efficiency and leading high-performing teams. The ideal candidate will have at least 5–7 years' experience in operations management, including at least 3 years in a leadership role. A background in the automotive industry is highly desirable.

The successful candidate will possess strong knowledge of logistics operations and credit / collections processes, proficiency with ERP systems and operational tools, exceptional organisational, leadership, and problem-solving skills, ability to manage competing priorities with strong attention to detail, operational leadership & decision-making, financial & analytical acumen, strong communication and stakeholder management skills, process improvement mindset, and customer-focused approach.



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