Hospitality Team Leader

1 day ago

Darwin, Northern Territory, Australia beBeeFrontOffice Full time $60,000 - $80,000
Job Overview:

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage.

As a Front Office Supervisor, you will be responsible for managing daily front office operations, leading the team to deliver seamless arrivals, departures, guest enquiries, and exceptional customer service throughout the guest's stay.

You will ensure timely and courteous handling of reservations, room assignments, billing, and guest accounts, upholding guest confidentiality and strict cash/credit procedures.

Active promotion of hotel facilities and Accor offers, contributing to maximizing occupancy, and promptly responding to guest requests, complaints, and special needs are also key responsibilities.

Engagement in training, coaching, and empowerment of team members; embracing Accor's Heartist culture, diversity, and Planet 21 environmental initiatives are crucial for success.

Potential for job evolution: includes night audit responsibilities such as balancing and reconciling daily accounts and financial reporting, subject to business and employee development needs.

Required Skills and Qualifications:

  • Minimum 1–2 years of front office or guest service experience;
  • Previous supervisory experience highly regarded;
  • Proficient computer and system skills, preferably with Opera Cloud or similar;
  • Hospitality qualifications advantageous;
  • Service-oriented, highly organized, with excellent communication and multicultural awareness;
  • Able to multitask in demanding environments;
  • Flexible to work a 7-day roster, with strong personal integrity, demonstrated initiative, and passion for guest satisfaction and hotel operations.

Benefits:

We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. This role is an opportunity to work in one of Australia's most iconic locations and be part of an unforgettable experience in the heart of Kakadu National Park.

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