Area Manager

3 days ago

Hobart, Tasmania, Australia NRMA Full time
{"title": "Area Manager", "description": "Job Summary

We are seeking an experienced Area Manager to join our team at Hobart Airport and Hobart City locations. As an Area Manager, you will be responsible for managing all staff at your location/s to achieve maximum efficiency, drive utilization and sales, and support business strategic direction.

Key Responsibilities
  • Conduct daily meetings with the operational team to set daily focus
  • Ensure the location is supported with rentable fleet to drive utilization targets
  • Support staff by working on the front desk or any part of the location as required
  • Create and maintain a positive working environment that promotes open communication and empowerment
  • Driving change and company initiatives
  • Ensure all staff fully understand their role and how their performance is measured
  • Generating excitement and passion in customer service initiatives through open communication and sharing of best practices
  • Ensure that employees are adhering to safe work practices and HSE compliance
  • Ensure all relevant policies and procedures are implemented
  • Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business
Requirements
  • Experience in the vehicle rental industry
  • Demonstrated effective usage of interpersonal skills along with communication style to coach staff in selling and providing exceptional service
  • Desire to work in a competitive, fast-paced environment
  • Proven ability to exceed customer expectations in terms of the service and quality of product offered
  • Promotion of a professional, enthusiastic, and flexible manner when dealing with customers, staff, and the SIXT Australia brand
  • Demonstrated leadership capabilities and people management skills to motivate your team
  • Highly developed ability to solve problems
  • Ability to work effectively during periods of high demand and stress dictated by the position
  • Experience in negotiation, handling conflict and confrontation, and facilitating resolution
  • Proven experience in working as part of a team
  • Current Full Driver's Licence
  • Ability to work in Australia
What We Offer
  • Competitive salary package including motor vehicle, phone, and laptop
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary my NRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Discounts on NRMA insurance products including car & travel
  • Employee Referral Program where you may be eligible for a $2,000 referral bonus payment
About Us

We are a leading provider of car and truck rental services in Australia, with a focus on delivering exceptional customer service and a seamless experience. We are committed to creating an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience.

"}

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