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Customer Experience Agent/Vehicle Detailer

2 months ago

Melbourne Airport, Australia The NRMA Full time
{"h1": "Customer Experience Agent/Vehicle Detailer Job Description", "p": "At SIXT Australia, we are seeking a highly skilled and enthusiastic Customer Experience Agent/Vehicle Detailer to join our team at Melbourne Airport. As a key member of our team, you will be responsible for providing exceptional customer service, creating opportunities to make sales, and ensuring all rental vehicles meet our high standards of presentation.

Key Responsibilities:

* Open and close rental agreements
* Sell additional over-the-counter rental products
* Manage reservations and organize fleet
* Provide exceptional customer service face-to-face, over the phone, and via email
* Ensure vehicles are cleaned and presented to the correct standard
* Inspect and record vehicle damage
* Deliver vehicles between sites
* Maintain a clean and safe working area

Requirements:

* Flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
* Exceptional customer service skills and/or experience
* Enthusiastic and driven individual who strives to exceed targets
* Excellent verbal and written communication skills
* Strong attention to detail with a good work ethic
* Experience in vehicle detailing or cleaning (preferred but not essential)
* Current unrestricted Provisional or Full Driver's Licence
* Full working rights in Australia

What We Offer:

* Competitive hourly rate ($ per hour) + shift loadings + generous monthly incentives
* Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
* Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
* Discounts on all NRMA insurance products including car, home & travel
* Uniform and staff car parking provided
* \"ME\" day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
* Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.

If you're ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you.

", "lang_code": "en-US"}